After an order comes in, it is processed immediately in order to enable the quickest possible delivery. Depending on the size of the order and the amount of other orders being processes at that time, delivery usually takes place within 2 weeks. In exceptional situations REA will always consider whether it is able to deliver sooner. If the order is made for future delivery, the given delivery date is always strictly adhered to.
The products are soundly packaged in export quality corrugated cardboard boxes. A final check for completeness and possible faults is carried out before a box is shut. Every box contains an instillation instruction, if needed, and always contains a cleaning instruction.
If you note product damage at delivery as a consequence of the transport, it is the final responsibility of the receiving party to note this on the bill of lading and to inform REA immediately. In these situations, REA's response will be adequate, and focuses on a solution.